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1.3 Based on 109 reviews
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  • Customers like
    • Turning them into the better business bereau 9
    • Being royaly screwed 4
    • Quickness that it is sent 3
  • Customers don't like
    • Failure and refusal to deliver 13
    • Customer service is worse i have ever experienced 7
    • Not correcting problems 7

Sent 1600 to private seller to pay off daughter car. MG placed transaction n money on hold from seller; asking me to call 800 # before releasing it to my party. I called the number n was asked a series of questions the reference number should have stored. Nonetheless, it was logical n I was fine with providing the info. After the questions, I was told i had to take my id n to the transacting location before they can release money to my party. Im... Read more

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They are trouble. Had money sent to me. Was in Walmart for more then two hours waiting because moneygram would not release the funds. Even though I give them the reference number and my driver's license. One employee at Walmart said that it is because it falls under the Patriot Act and that was a lie.

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I sent a MoneyGram (MG) in theamount of $1500 from the WalMart located at 3300 Crain Hwy in Bowie, MD to Jimmie A. Skipwith in Riverdale, GA. on 4/8/2016. I got a message from Jimmie's mother saying that I needed to call MG. I did and the MG person began to ask questions which were normal, at first. Then he proceeded to ask: 1) MG- what is the relation of the person to you? ME- he is the son of a good friend of mine 2) MG - how long have... Read more

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Moneygram's security is a lie and a fraud. They put the senders through the ringer, but then release money to people who don't even have the reference number- which is a gross misrepresentation. I sent money, did not forward reference code to receiver, but they let someone pick it up without the reference code, then said it was okay because the person identified me, where I sent it from and the amount correctly. Well I was waiting for... Read more

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So the check $1,100.00 is from Well Fargo Bank... So I go to a Wells Fargo Bank near me. (My bank is three states away). Wells Fargo tells me they cannot cash the money order because although it is their check they don't cash checks for people with no account at Wells Fargo. Money Gram is sort of a scam. Yes I will deposit the money order when I return to my home state and get to my own bank, but the reason the money was sent to me was because... Read more

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I am a graduate student working in Accra Ghana at a non-profit as part of my degree program. I have had a Moneygram account for YEARS and wired money to family members in Accra many times. I was attempting to wire money from my US bank account to a family member here when due to the institutional racism practiced by MoneyGram the transaction was flagged. I Answered security questions on an international call that I paid for and answered every... Read more

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Service sucks!!!! They dont relase your money to the receiver until you call their cuctomer service, they will always say for SECURITY PURPOSES! VERIFICATION PURPOSES! same reason everytime!..so i will never send a money again from them, will just *** you off there service!!! Not a good rate though compare to western union..

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My attempt. To log in to my account now wants me to check my email for a security code to submit in my log in several attempts and 4 calls to customer service to tell them that i receive the email i open the email and where the security code should appear is empty no security code

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Got a moneygram money order from Walmart for down payment earnest money to buy a house. The deal fell thru. Took the Moneyorder back with original stub. Walmart would not refund even with receipt. So I mail refund form and wait 30day minus 18 dolars processing fee. Still I cannot cash refund from Moneygram at walmart. They gave me some dumb code and the manager could not even explain. I talked to JAG. Will post a warning at the base on... Read more

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moneygram not paying your transfer,and causing you to wait 3 to 10 days for a refund.the limited amount of money you are allowed to send in one month is $3,000.00,i only send $270.00 in one month and they said that i can not send any more, they will refund the transaction.3-10 days before i get it back into my account.there excuse is i have sent to much money to one person, and they said they can see that this person has received too much money... Read more

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