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1.3 Based on 120 reviews
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  • Customers like
    • Turning them into the better business bereau 10
    • Being royaly screwed 4
    • Quickness that it is sent 3
  • Customers don't like
    • Failure and refusal to deliver 13
    • Customer service is worse i have ever experienced 7
    • Not correcting problems 7
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Been a regular money gram customer then all of a sudden my transaction was placed under review and was asked a bunch of security questions like who am sending the money to, why? How long since I 've seen the receiver and a bunch of other BS that made me feel like im an accused being given the third degree, ended up just canceling my transaction. Moneygram service sucks and should stop operating already Read more

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No accountability! No customer service! I sent 2 moneygram express paymemts pm 12/23. On December 26th i called both companies to ensure that my payment was received. They both stated they could not pull the onfo with the reference number i provided. I went to the place i sent the moneygrams and the agent sent both payment yo the same place, however when she called moneygram there systems were down. 2 hrs later she was able to get through and i... Read more

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  • From mobile
  • Dec 30, 2016
  • #982726

All I can say is don't use this company.

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12/29/16 Scenario Last Night 12/28/16: This NIGHTMARE began last night when I visited two separate CVS locations in Clawson, MI to receive expected money. Problems: One location no longer had these services, the other kiosk was down. I called customer service and was told that the systems would be down for at least another hour. So I figured I'll just wait until the next day to pick it up and give you enough of time to do what you needed to do.... Read more

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  • From mobile
  • Dec 27, 2016
  • #980777

Your current servicr is an abomination to hard working. Your info was malignant to my holidaty. I had to use 3 other services th$t were over $12-15 Pleasw return $=.

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I sent $2500 to a friend in Alabama. This is an inside the US transfer. A few hours after sending I was told by customer service that the transfer was declined because Security "wasn't comfortable" with the transaction. When asked to connect me to security, the response was that they did not have access to that department. The people I was talking to were in Nicaragua. There is no reason for the declination of this transaction. The money was in... Read more

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  • From mobile
  • Dec 26, 2016
  • #979788

Trying to do money transfer but blocked

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I sent my son money from Illinois to Michigan and he was not able to receive it. I contacted MoneyGram by phone and given the round around so I went back to Walmart where I sent it from. After Walmart made call to Moneyed ram I was given the phone. The questions I was asked were: When Wes the last I seen my son in person, Why am I sending him money and what is he going to spend the money on? I do not see where these are security questions and... Read more

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I am trying to get my $40 back, well actually $22 due to MG's "service fee" for a MG that was returned to me by USPS due to adressee unknown. I bought it, filled it out, mailed it and about a week-ten days later it was returned as undeliverable. Okay so I printed out the claim card (this is almost a year later but none-the-less it's still a valid return according to their rules). Filled everything out but I could not remember where it was... Read more

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  • From mobile
  • Dec 17, 2016
  • #974990

Im right out angry whenever my fiance sends money to me in jamaica its a bunch of investigation and running around to verify. Am sick of this bloody company, l think you should pack up and leave jamaica

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