after you submit all of your information they tell you that their security process system did not feel comfortable with the process and so they declined my transaction. Not only did they decline my transaction they deleted my account saying I can't use the moneygram...Read more
On september 25 i was informed by carrington that my payment was returned to money gram. Upin inveatigation i found that 2 payments were returned to moneygram but not to me. The reference numbers are28697083 and38444442. The amounts were $725 and $250. I called...Read more
went to 4 offices. 2 didn't have $500 dollars,, After presenting my passport, they wanted to know, if I was married,, was I retired?? what is your address, what is your telephone number.. ??? I am suprised they didn't ask to draw blood.. etc... what does this matter.....Read more
San José, San José Province
I didn't like
- I hated it
Moneygram - Unable to send money in the USA,
Refused to send money for some reason What can i do to be reinstated back in MG. So i may send money to a friend ?
Moneygram - Can't send money
I am so *** off at money gram because i can't send to nobody and over sea too. I want to know the reason why i can't send money. What it my family need the money and moneygram stop my money from reach my family in United State.
Moneygram - Refund
I was untitled to a refund, it does not make since that it takes More then 3 weeks to get $50 they kept transferring me around no one is in charge you can't even talk to a manager and what makes it bad is that you can barely understand their English worst service every no one should ever use moneygram I had the same problem with western union and my money was refunded the same day
Moneygram - Don't do it...
They cancel a transaction for no reason...then told me i have to wait 12 business days to get my money...their customer service is the worst...barely speack english and rude as ***...save yourself the headache and go elswhere
I've been sending money to my daughter to help her along one day out of the clear blue she couldn't get her money it came out of my bank account I called MoneyGram customer service they told me all the sudden I exceeded my limit for my area to send money! Are you...Read more
Moneygram took my money and refused to pay out to my recipent even though she had two forms of identification a current passport and a driving licence and was told she would need to get a letter from a justice of the peace and also proof of what she would be spending...Read more
- Initial service encounter
I didn't like
- Not correcting problems
- Customer service was no help at all
I contacted them, with all the difficulties. ( Just hang up if you get anybody in Philippines). They said they returned my money the next day, but my bank found no record of it, and 2 months later I still don't have the money. Not only that, they DEACTIVATED my login....Read more
they are rude,unprofessional and disrespectful! and apparently dont have managers? or they're under the desk if they have desk's? what a lame company... and it is the only pickup for the person im sending to, i drove two hours to the closest store and they denied me...Read more
I tried to send money for hours and i was being denied, i called the cu services multiple time. They asked me to call telecheck, I called telecheck, they told everything was fine at they end and that all transaction should go through. I called back Moneygram, they said...Read more
I didn't like
- General service
- Terrible customer service
Money gram messed up my order and I went on to add another last name for the receiver and get said another $160 to finish this company is mean and gave me no help at all very rude and well I wont use again they should be told when a correction is needed and not EVER...Read more
I didn't like
- Being treated rudly
My account with money gram was closed by them and refused to supply a reason as to why. I have been sending money to a friend i have known for over 5 years now who lives overseas Now suddenly my account was canceled . I reviewed in detail their terms of service and...Read more
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