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I contacted them, with all the difficulties. ( Just hang up if you get anybody in Philippines). They said they returned my money the next day, but my bank found no record of it, and 2 months later I still don't have the money. Not only that, they DEACTIVATED my login....
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#1101248
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they are rude,unprofessional and disrespectful! and apparently dont have managers? or they're under the desk if they have desk's? what a lame company... and it is the only pickup for the person im sending to, i drove two hours to the closest store and they denied me...
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1.0
#1100735
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I tried to send money for hours and i was being denied, i called the cu services multiple time. They asked me to call telecheck, I called telecheck, they told everything was fine at they end and that all transaction should go through. I called back Moneygram, they said...
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1.3
I didn't like
  • General service
  • Terrible customer service
#1099714
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Moneygram - Refund

Moneygram
#1101005
1.0
Details
I was untitled to a refund, it does not make since that it takes More then 3 weeks to get $50 they kept transferring me around no one is in charge you can't even talk to a manager and what makes it bad is that you can barely understand their English worst service every no one should ever use moneygram I had the same problem with western union and my money was refunded the same day
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Customer service
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Moneygram - Don't do it...

Moneygram
#1083457
They cancel a transaction for no reason...then told me i have to wait 12 business days to get my money...their customer service is the worst...barely speack english and rude as ***...save yourself the headache and go elswhere
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Moneygram - MG transaction cancelled for no reason

Moneygram
#1082873
1.0
Details
I've been sending MGs for months,all of last year and some of 2017...Now,all of a sudden they no longer feel comfortable facilitating my transactions...Really... Calling CS is a freaking bad nightmare..You can't understand what they are saying and you are given the proverbial run around... This company is on my ShortList of Businesses To Avoid...Truly a travesty to treat consumers this way...
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Product or Service Quality
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Moneygram - I sent money to a poor person in bc

Moneygram
#1082548
They gave him a cheque that cost him another 15.00 to cash. No more,go to western union,fast relianle service
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Money gram messed up my order and I went on to add another last name for the receiver and get said another $160 to finish this company is mean and gave me no help at all very rude and well I wont use again they should be told when a correction is needed and not EVER...
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1.4
I didn't like
  • Being treated rudly
#1099225
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My account with money gram was closed by them and refused to supply a reason as to why. I have been sending money to a friend i have known for over 5 years now who lives overseas Now suddenly my account was canceled . I reviewed in detail their terms of service and...
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1.9
#1098576
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I sent $4100 to my fiancee in Dominican Republic, no problem in sending. Moneygram in DR wanted my Social Security number to release funds to verify the amount I sent.(!!) I refused and asked for money back.The Dominican Republic is after all the fraud capitol of the...
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2.0
I didn't like
  • Insulting attitude
  • Arrogance
  • Secretiveness
#1095891
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After contacting them when my daughter-in-law had to call me and was trying to receive the funds at a bank I sent for her birthday, someone named "Kumar" with a very heavy British accent denied the transfer based on some arbitrary feeling even after answering all the...
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2.2
I liked
  • Being royaly screwed
  • Initial service encounter
I didn't like
  • Undependable rendering of service
  • Customer service is worse i have ever experienced
#1094709
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I have been sending money via Moneygram Walmart agents for several years. Yesterday I tried to create an online account to send a larger sum. Right after creating it, my account has been canceled by their "security department" for no reason. I called them this morning...
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#1087950
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Many have complained in this forum about it being a headache trying to get money back. Others were on the phone for over an hour and passed around to 6 different people as in a rugby game. One individual said moneygram would not say why they had been denied. When an...
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1.8
I liked
  • Coverage fees and exchange rate
I didn't like
  • Unexplained refusal of service
#1084292
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i try to use the machine at the cvs store at market at grant is san francisco, it is down more than working. this week working one day, now out of order again. cvs seems to be the only place to use moneygrams in sf, there used to be a lot but they have all left because...
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2.7
I liked
  • Speed of transaction
I didn't like
  • Not reliable
#1080503
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