I have been using MoneyGram for years to send money to pay for a number of Kenyan youngsters school fees, books, clothing, school trips, etc.
My last online MoneyGram transaction only part completed - it is showing up on my credit card as an attempted transaction, but the money transfer never happened. I then couldn't log into my account - I kept just getting a screen message that there was a problem and please try later. I raised an email query with MoneyGram asking them whether they are having any system problems, as I have part completed transaction.
I have just received a response email from MoneyGram telling me I am banned from ever using their service again because I have breached their terms and conditions and they will not be telling me which one, so I shouldn't bother to contact them!
I am quite at a loss as to what has triggered this. As far as I am concerned, I have not breached any terms and conditions.
Quite extraordinary behaviour from a major company. I am not prepared to be treated in such an off-hand fashion by any company, especially one that has had so much business from me over the years. Accordingly, I feel that it is my duty to spread word of my experience as a warning to others contemplating using this company.
Their loss - there are plenty of other money transfer companies out there. I am finding that WorldRemit is a rather better provider at present and with lower charges. A win, win for me.
If anyone is having any problems with MoneyGram, I suggest that you find yourself another company to use - there are plenty of others out there on the internet.