MoneyGram
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top MoneyGram Consumer Issues
CFPB
- Transfer delays
- Account access
- Transaction disputes
PissedConsumer
- Support delays
- Call quality
- Payment issues
Both sources reflect issues related to account access and customer service. PissedConsumer reports more complaints about service delays and issues with support interactions, while the CFPB focuses on transfer issues and payment delays.
Arlington, Virginia
Replace my email
I been trying to call and email MoneyGram for 1 month and no one its answering and no one its replying the email.is money gram out of business or smth or theyre too lazy to do their jobs that they get paid for I need to replace my email on my account cant do it from the phone thats why I keep calling you guys
User's recommendation: Don’t deal with MoneyGram they’re not responsible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colima, Colima
General
bad,bad,bad and super bad
Bad customer service; need to be more accessible to customers. Hard to get in touch over the phone or any other way.
- Bad customer service phone line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter |
Mount Vernon, Washington
Resolved: They listed 10 locations within 10 miles of Marsden QLD
- - Several locations were closed, and she drove to find an open store.
- - A casket-store charged $50 on a $500 USD transaction and $50 AUD.
Company fixed the issue and I have been provided with apology. A location with actual employees was actually found, who could deliver the money but their service charge was $50 AUSD.
10% . I would not use them. I would do a bank to bank transfer with their various Codes involved.
Finding brick and mortar places by using Google in Australia is pretty useless. Even Moneygrams website recommended 80% of places that were not even there.
Then the next day she found an open place in a casket store, yes, caskets. They charged her $50 for completing my transaction. I sent her $500 USD, they charged her $50 AUD. Highway robbery!
I would have cancelled my transaction had this last place not been open. She ran her car almost completely out of gas just trying to find an open branch! I'd give them a one star but she did get money today. F it, I'm giving them a 1 anyway.
Know that the fees MG says they charge when you pay is just a fraction of what they end up taking. Must be run by small hats.
- Money got there two days later when a real business was found
- Most places they claimed were open were nonexistent
Preferred solution: nothing
User's recommendation: avoid. western union had their website hacked and someone used my card within one hour of my using them so they are worse
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnfrage zur Kontolöschung und Problem beim Erhalt des Verifizierungscodes
لا احد قام بحل مشكلتي الى الان
ich möchte Sie darüber informieren, dass ich mein aktuelles MoneyGram-Konto löschen lassen möchte, da einige der gespeicherten Daten nicht korrekt sind.
Außerdem möchte ich ein neues Konto mit einer neuen E-Mail-Adresse erstellen und meine Daten korrekt aktualisieren. Die E-Mail-Adresse, die ich verwenden möchte, lautet: Kudimi25@***.com.
Bitte teilen Sie mir die notwendigen Schritte mit, um mein aktuelles Konto zu löschen, und bestätigen Sie mir, dass ich anschließend ein neues Konto mit den richtigen Informationen erstellen kann.
Zusätzlich habe ich ein Problem beim Zurücksetzen bzw.
Ändern meines Passworts. Wenn ich versuche, den Verifizierungscode zu erhalten, kommt dieser leider nie bei mir an.
Ich bitte Sie daher zu überprüfen, ob es ein Problem mit meinem Konto oder meiner Telefonnummer gibt.
Die in meinem Konto registrierte Telefonnummer lautet: 176********.
Falls Sie weitere Informationen zur Identitätsprüfung benötigen, lassen Sie es mich bitte wissen. Ich werde Ihnen diese umgehend zur Verfügung stellen.
Vielen Dank für Ihre Unterstützung.
Mit freundlichen Grüßen
Mohammad Talal Kudimi
Algonquin, Illinois
Unable to get my money Anywhere
- - Spent hours trying to receive my transfer with no success.
- - Online steps fail, four replacements made, and chat won't connect to a rep.
I have spent literally hours trying to receive my transfer to no avail. Then, the steps online given do not help, and I have had 4 replacements now!
To make it even more insulting, I tried chat, and it won't connect me to a customer service rep. It just keeps me on the same steps that don't work!
- Too many to mention i am pissed
User's recommendation: Do not use Moneygram!! I m an intelligent and capable person and all of my efforts to receive my transfer after 4 weeks now have availed Nothing!
Brooklyn, New York
About my email and my password
I can't open my MoneyGram account. Even my email address and password are correct. I need help, and I tried plenty of times to open it.
Waldorf, Maryland
I have some questions to ask I’m having problems with my MoneyGram
- - I could not hear the agent; he repeated.
- - He hung up after I shared my information.
- - Don't deal with MoneyGram.
I could not hear the person; he kept repeating himself. I tried to give him my information, then he hung up on me.
This is the worst *** company I’ve ever seen in my life.
I am having troubles trying to log on, and I can’t do it. Don’t deal with MoneyGram.
Preferred solution: I would like to get my account straight
Riyadh, Riyadh Region
Transfer are not being process
no answer and no result since i made it and i didn't get any code so i couldn't reach to talk to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver Spring, Maryland
Issue receiving money
- - MoneyGram funds cannot be released at the agent; direct approval from MoneyGram is needed, and I have not received the transfer yet.
I am writing to report an issue with a money transfer that was sent to me. I went to a MoneyGram agent location to withdraw the funds, but I was informed that they were unable to release the money.
The agent told me that I need to contact MoneyGram directly so that the transaction can be approved before I am able to receive the funds.
At this time, I have not been able to withdraw or receive the money that was sent to me. Please let me know what information you need from me in order to approve the transaction and allow the release of the funds as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Paying rent
- - Rent is paid in cash; MoneyGram at Walmart was used.
- - Cash payments are not going through.
- - Last two payments at RTW Rentals; please email reason.
This is the first time I used it, so is too early to tell.
I have being paying my rent using Money gram at Walmart. I have being paying my rent with cash and want to continue paying it with cash.
But for some reason is not getting through.
My last two payments I had to make at
RTW Rentals office. Please email me the reason why.
- Is just a service rtw rentals told me to use
Preferred solution: I just want the payment to go through using money gram. Bilt is the one that told me to use money gram.
Norwalk, Connecticut
$850 not sent to Georgia in Mariam Tlashadze's name
On October 22I sent $850 to a bank account in Georgia and it didn't show up in the accouCan you help me?I want it to be corrected and the money to be credited to the account number.
User's recommendation: Help people.
New Westminster, British Columbia
Money transfer history request
- - Requests a formal copy of money transfer history.
- - Asks which forms or ID are needed.
- - Wants the info emailed; period: 1/1/2013 to 1/1/2022.
I am trying to contact to formally request a copy of my money transfer history please.
If there are any forms to complete or identification documents required to process this request, please let me know. I would appreciate receiving the information by email.
Period requested:1/1/2013 to 1/1/2022
Kind regards,
Marisol Rosales Censano
Preferred solution: Money transfer History
User's recommendation: To talk with a real person would be good.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service - moneygram.
- - MoneyGram blocked my account before I could send.
- - I switched to Western Union and avoided MoneyGram.
MoneyGram.com blocked my account before I could even send a money transfer. They refused to delete my account information and could not provide any legitimate reasons for having blocked my account.
The customer service at MoneyGram is abysmal. Never again! I ended up using Western Union without any problems. Go figure.
MoneyGram smells like a scam and data broker rather than a money transfer service. 100% avoid!
User's recommendation: 100% do not use moneygram
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem receiving money
I am having problem receiving money this why , I have being doing business with you for years, without problems
User's recommendation: I have my business , and your company is convenient to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Money gram sent
Just a question about what if a receiver does not have an ID. This is all I want to say concerning this topic.
- Rapid delivery
- No way for one to verify the receiver
Preferred solution: Answer on how a receiver can verify themselves
User's recommendation: Service is good
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I had a similar experience, and the customer service team is a bunch of gangsters instead of support.