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Contact MoneyGram Customer Service

How to Reach a Person at MoneyGram

Verified Contact Information

Toll-Free Number:

  • 1-800-926-9400
    United States (English)
Call Now
Send Message

Customer Service:

  • 1-800-866-8800
    Report suspecious transaction (For Agents)
  • 1-800-922-7146
  • 1-720-362-5024
  • +62 212 975 9265

Report Fraud:

  • 1-800-955-7777
    United States (Spanish)
  • 1-800-933-3278
  • 1-800-933-3278
  • +86 400 813 9919
    China
  • +3 380 598 0072
    France
  • +498 008 971 8971
    Germany
  • +353 180 055 8792
    Ireland
  • +39 080 008 9752
    Italy
  • +31 800 020 5926
    Netherlands
  • +3 490 090 0383
    Spain
  • +4 620 120 3200
    Sweden
  • +44 800 026 0535
    United Kingdom

Investors/ Franchising:

amlonline@moneygram.com
Agent Compliance Resource Kit

Legal:

subpoena@moneygram.com
US Law Enforcement
customerservice@moneygram.com
dpo.moneygram@twobirds.com
Privacy Inquiries
dpo@moneygram.com
Privacy Inquiries
privacyprogramoffice@moneygram.com
Privacy Inquiries

MoneyGram Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular MoneyGram Phone Number
1 (800) 926-9400
Average Hold Time
00:04:51
Average Calls duration
5 minutes
Most Popular MoneyGram Email Address
customerservice@moneygram.com
MoneyGram Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact Moneygram Customer Service?

If you come across any problems with your Moneygram account or money transaction, you may try to get support from the 24 hours customer service. Moneygram offers 24/7 support for their clients. For immediate assistance, call the toll-free customer service phone number +1 (800) 926-9400, DM or mention Moneygram on Twitter: @MoneyGram, Facebook: @moneygram.
A response time on social media may differ.

For general inquiries, you may use a dedicated Moneygram customer service number. Official support phone numbers are stated on the company’s website. For suspected fraud you can call the MoneyGram customer service team at +1 (800) 926-9400 (English) or +1 (800) 955-7777 (Spanish).

Contact at +1 (800) 933-3278 in order to have the transaction canceled immediately.
You may also call +1 (800) 922-7146 to reach the support team regarding your payment issues or queries.

You may contact the Moneygram support team at +1 (720) 362-5024 to report the potentially suspicious or unusual activity.

If you want to get assistance from the company’s support team, you should find the required Moneygram email.

Send email to customerservice@moneygram.com regarding any common questions.

You may write privacyprogramoffice@moneygram.com regarding any privacy policy inquiry.

There is also a possibility to fill in your contact information and select the topic you want to talk about with the customer service in the form on Contact Us page on Moneygram website to receive an email with personalized assistance.

According to the company’s help page, live chat is available 24/7. You can find Moneygram live chat right on the website in the bottom right corner.

Click on the live chat logo and you will have to give some basic information about yourself like name, email and phone number, then select “Start Chat”.

As soon as you submit this information, you will be able to contact Moneygram support agen.

PissedConsumer Club

Contact Information

MoneyGram Website:

MoneyGram Help Center:

Corporate Office Address:

MoneyGram Payment Systems, Inc.
2828 N. Harwood Street
Dallas, Texas 75201
United States

Other Info (opening hours):

Mailing Address:

MoneyGram International SA

Rue Joseph Stevens

1000 Brussels

Belgium

More contact details

How Customers Rate MoneyGram Support?

3.9 / 5
Needs improvement

Based on 43.6K calls to MoneyGram customer support through PissedConsumer.com and 38 survey responses.

Total Calls
43.6K
Avg Call Duration
04:27
Issues Resolved
14%

Why Customers Call MoneyGram?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 39%
  • Payments and Charges 12%
  • Request for Information 12%
  • Return/ Replace 8%
  • Account 8%
  • Shipping and Delivery 6%
  • Refund 5%
  • Product/ Service 4%
  • Activation/ Cancellation 3%
  • Payments & Transfers 1%
  • Staff <1%
  • Cards <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%
  • Employment <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

39%
  • "Check moneycorders"
  • "Una recarga"
  • "Problema con transacción"

Payments and Charges

12%
  • "Money payment"
  • "Problema transaction"
  • "I sent $300 and $50 to same individual (my sister in law). She was paid $340. Why?"

Request for Information

12%
  • "I need to talk with the customer service"
  • "I need to ask about a transfer that went to another country"
  • "I need help"

Return/ Replace

8%
  • "I need to make a change on my account"
  • "Correct receiver name"
  • "To correct receiveder name"

Account

8%
  • "account help"
  • "Suspended account"
  • "Trying to sign up to send money"

Shipping and Delivery

6%
  • "I did not receive my refund"
  • "I sent money gram to the Central African Republic, but it did not go through. The person did not receive the money."
  • "Do pick up money"

Refund

5%
  • "J need a refund receiver cannot get the money"
  • "Refund for unused money order"
  • "Refund on money order"

Product/ Service

4%
  • "Technical issues"
  • "Made an error"
  • "Reference number does not work"

Activation/ Cancellation

3%
  • "Cancel"
  • "Preguntar por un envío cancelado"
  • "I need want to Cancel"

Payments & Transfers

1%
  • "Money transfer"
  • "Send money"
  • "Transfer money"

Staff

<1%
  • "To call Customer Service to find out how much the fees are to send $40 to the Philippines"
  • "Service declined"
  • "Costume services"

Cards

<1%
  • "on april.08,2026 my direct express card was charged a total of 27.49 . i used moneygram online .. money transfer .. to ace cash express -#3248. 3921 north florida ave. tampa,fl. 33603."
  • "Pin number wrong"
  • "I have probleem with adding card now"

Website/ Application

<1%
  • "MY APPLICATION HAS BEEN DENIED?? WHY???"
  • "My app not working"
  • "Send money on my app phone"

Claims & Legal Issues

<1%
  • "Claim"
  • "Claims"

Employment

<1%
  • "I had got a check from my employer it it expired before I could cash it due to me moving"
  • "Orientation"
  • "Had moneygram check when tearing stub off i tore off the electric co said i had to purchase anothermoney order im i able cash it at all"

Fraud & Security Issues

<1%
  • "Scammed"
  • "Identity theft"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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