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I ATTEMPTED TO SEND MONEY ONLINE TO A RELATIVE WITH THE SAME LAST NAME, OVERSEAS. I HAVE PREVIOUSLY SENT HER MONEY IN PERSON, BUT WANTED TO SAVE SOME TIME.

I ENTERED ALL MY INFORMATION, NAME, ADDRESS, DOB, BANK ACCOUNT, TRANSFER INFORMATION ETC, SET UP AN ONLINE ACCOUNT WITH MONEYGRAM. RECEIVED AN E-MAIL STATING THAT MORE INFORMATION IS NEEDED, PLEASE CALL. WHEN I CALLED, I WAS CROSS EXAMINED BY THE CUSTOMER SERVICE REP. SPELL YOUR NAME, PRONOUNCE YOUR NAME, WHAT IS YOUR DOB, WHAT IS YOUR SOCIAL, DO YOU KNOW THE RECEIVER IN PERSON, WHAT IS YOUR RELATIONSHIP WITH THE RECEIVER, HAVE YOU READ THE POLICY, WHEN DID YOU LAST SEE THE RECEIVER, ETC ETC.

MY TRANSACTION ENDED UP BEING DECLINED. WHAT A WASTE OF TIME AND VERY AGGRAVATING.

Product or Service Mentioned: Moneygram Money Transfer.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Dec 15, 2016.
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