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1.5

hi good day! my mom send me money from USA.

Last September 11, 2020, she gave me the remittance details and I quickly look for money gram agent to payout the USD. i decided to go to the bank BDO branch which one of your payout partner here in the Philippines. Upon giving all the information of my remittance and other requirements they said that the reference number was not on the system and need to be check . i insist that the reference i gave was correct and i even check it to MoneyGram website of my reference number and it was there.they email their head office to verify my reference until I wait to long for more than 1hours of waiting.

i decided to transfer and look for other bank. hi good day! my mom send me money from USA. Last september 11, 2020, she gave me the remittance details and i quickly look for money gram agent to payout the USD.

i decided to go to the bank BDO branch which one of your payout partner here in the Philippines. Upon giving all the information of my remittance and other requirements they said that the reference number was not on the system and need to be check . i insist that the reference i gave was correct and i even check it to MoneyGram website of my reference number and it was there.they email their head office to verify my reference until i wait to long for more than 1hours of waiting . i decided to transfer and look for other bank.

Which i proceed to metro bank. same process and upon verifying the reference number. i cannot make the payout since it there was error coming in their system. Saying insufficient fund.

They advise me to look for another payout agent. i inquire in m lhuiller and ussc, but they don't have enough US DOLLAR to make the payout and advise me to go to the bank since they have enough dollars.

Since weekend the bank still close. i have to wait until money just to check again if the reference number i gave is already in their system. Some payout agent advise me that it will take 24-48 hours to reflect on their system of my remittance from the time it was sent.

This experience cause me a lot of burden and agony looking to payout my US DOLLAR remittance but none to avail.

Until of this writing i did not make the payout since there was no dollar available.

i have to wait on Monday to go to bank . i thought you have a good service since this is my second time to get the money. The difference its dollar payout now. And IM having a hard time completing my USD payout.

Please help me to resolve this issue.

Which i proceed to metro bank. Samee process and upon verifying the reference number. i cannot make the payout since it there was error coming in their system. Saying insufficient fund.

They advise me to look for another payout agent. i inquire in m lhuiller and ussc, but they don't have enough US DOLLAR to make the payout and advise me to go to the bank since they have enough dollars.

Since weekend the bank still close. i have to wait until money just to check again if the reference number i gave is already in their system. Some payout agent advise me that it will take 24-48 hours to reflect on thier system of my remittance from the time it was sent.

This experience cause me a lot of burden and agony looking to payout my US DOLLAR remittance but no to avail.

Until of this writing i did not make the payout since there was no dollar available.

i have to wait on Monday to go to bank . i thought you have a good service since this is my second time to get the money.

The difference its dollar payout now. And I'm having a hard time completing my USD payout.

Please help me to resolve this issue.

Preferred solution: Let the company propose a solution.

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