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I tried to set up a payment to my daughter in another state, set up the account, choose all the security questions, entered my credit card number, blah, blah, blah, only to get an email saying that before the transaction could be completed, Money Gram needed to verify some information. I called and was placed on hold for 10 minutes only to be told Money Gram was cancelling my order.

I asked for a manager and was sent to the "Escalation Department" only to be told my transaction was denied, but they cannot supply the reason.

I was assured I could go to any Walmart to complete the transaction, so I cannot figure out why it can't be completed online. I will never use this service again!

Location: Panama City, Florida

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Guest

I have been sending $ to Belize since I moved back to the US, 7 years ago. All of a sudden, my transaction is refused!

No reason either. I send $ to my Power of Attorney down there, to take care of some business!

Don't understand, or know what I will do now. ***

Guest

Drove 30 miles to a Walmart to send $2,700 to my son-in-law in another state so that he could purchase a mobile home. Drove 30 miles back home and as soon as I arrived I received a call from MoneyGram asking a lot of questions about who I was sending the money to, what was the reason I was sending the money for, who my son-in-law was going to purchase the mobile home from.

Really personal questions that I felt uncomfortable about answering. Then they said they did not think that my transaction was "safe" and therefore they were cancelling it.

I had to drive 30 miles back to Walmart to get a refund. This is the second time I have used MoneyGram and both times I have had this problem where they did not think my transaction was "safe." I bet if it was a Mexican sending money to Mexico there would not be any issues.

Guest
reply icon Replying to comment of Guest-840575

there's no need us use race just because they did complete you transaction. No where did they say they were declining it because you race correct?

You're an adult.

Speak like one. Only Immature children make remarks like that.

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