MoneyGram Questions and Answers
How do I change the surname for the receiver?The person ID is in her Maiden name and not her married name.
how can i claim my money.
my husband sent me money from US to Philippines but i cannot claim it., Then it says That i need to talk to moneygram representative but I cannot reach to anyone.
This has happened to me twice now in Zimbabwe. I am going to report them.We need the funds to support ourselves.
Why cant i recieve frunds from my family members?My mom sent me some money yesterday it was canceled. She them asked my cousin to send the funds and the said that the funds was rejected, And i dont understand why
To get more information about why you cannot receive money, please contact the Moneygram customer care team:
- by email at customerservice@moneygram.com;
- via the support form at global.moneygram.com/en/contact-us-sf.
Why i can't claim the money that my Fiance send?I can't claim the money that my Fiance transfer!
To get more information about why you cannot claim the money, please contact the Moneygram customer care team:
- by email at customerservice@moneygram.com;
- via the support form at global.moneygram.com/en/contact-us-sf.
Am i stilled blocked?Money was sent to me and I went to pick it up and they said money gram blocked me
To get more information about why you are blocked and when they unblock you, please contact the MoneyGram customer care team:
- by phone at (800) 926-9400;
- by email at customerservice@moneygram.com;
- via the support form at global.moneygram.com/id/en/contact-us.
How can I get the ban or blockage remove on me?More than a year ago a client who travelled to the US rremitted his repayment via Moneygram, unfortunately when I went to get the money I was told by the Teller that I had been blocked by MoneyGram.Since everytime money is sent to me through moneyGram, it's blocked. This is causing real embarrassment for me. How this problem be solved?
According to the comments posted at quora.com, they usually block the accounts if they suspect illegal activities. The account can be banned or get a temporary suspension. Each transaction is treated differently. Please contact the MoneyGram customer care team for assistance. You should be able to reach out to them by phone at (800) 926-9400.
How do I get the money that was sent in a Walmart to Walmart money transaction put back on my card without the reference number.
I had somebody send money to a family member of mine using my debit card for me while I was at work but under their name. When the receiver went to pick the money up the reference number was incorrect there was an extra digit that didn't need to be there all the while the receipt with the reference number was misplaced.
If you lost the reference number, a sender or receiver can call MoneyGram customer service and provide either the sender's phone number or receiver's name along with send date or amount to obtain the reference number. You should be able to reach out to MoneyGram by phone at (800) 926-9400.
Has the money been received and which time.My cousin sdend me 75$ and I went to go pick it up the man who was at the center said the control number had problem. I did check the control number I received all was correct.
And I went back hey saying it has been long time and there money is returned. Just for my cousin to call customer service. It saying the money has been received.
So I want to confirm it again. 1893**** that's the control number.
Unfortunately we cannot contact Moneygram customer service on your behalf. In order to confirm your transfer and receive money, reach out to Moneygram support by phone at 01-80*-926-9400 .
Can I please speak to someone?I have been able for months to do my transactions online But not today I need someone I can talk too What it the correct phone number to actually talk to someone
According to the MoneyGram contact us page, you should be able to speak to the MoneyGram customer care agent by phone at 1-80*-926-9400. You can also try to reach out to MoneyGram via the support form at global.moneygram.com/en/contact-us-sf or via the company's social networks.
I want to know.why I cant send money.
- MoneyGram is unable to confirm your identity;
- you have exceeded daily, weekly, monthly limits;
- you are trying to send money to a country that does not MoneyGram locations.
To get more information about the reason why you cannot send money, please contact the nearest MoneyGram location.
If I want to change the whole name of the person I send in the moneygram transfer , Because something is wrong , like, sick , not live in that country any more. I like to change other person in that case. What can I do.
According to quora.com if the receiver name is wrongly captured by the sender agent, the receiver cannot be paid. Correction must be effected to align or conform with the receiver’s name on the beneficiary's ID card at the payment location. To change the name kindly pick your ID card if you're the sender, then proceed to the agent location and request for a change of receiver name. In some cases they'll rather cancel the transaction and refund your money than effect an outright name change other than correction.