0 symbols (min 100)
Submit answer
Question:
Top Question
#49772

How do I change the surname for the receiver?The person ID is in her Maiden name and not her married name.

0 symbols (min 100)
Answer:
by #2059300

If I want to change the whole name of the person I send in the moneygram transfer , Because something is wrong , like, sick , not live in that country any more. I like to change other person in that case. What can I do.

by #1918125

According to quora.com if the receiver name is wrongly captured by the sender agent, the receiver cannot be paid. Correction must be effected to align or conform with the receiver’s name on the beneficiary's ID card at the payment location. To change the name kindly pick your ID card if you're the sender, then proceed to the agent location and request for a change of receiver name. In some cases they'll rather cancel the transaction and refund your money than effect an outright name change other than correction.

View more answers (1) Hide answers Give your answer Answer
Question:
#69255

how can i claim my money.

my husband sent me money from US to Philippines but i cannot claim it., Then it says That i need to talk to moneygram representative but I cannot reach to anyone.

0 symbols (min 100)
Answer:
by #2036623

This has happened to me twice now in Zimbabwe. I am going to report them.We need the funds to support ourselves.

View
Give your answer Answer
Question:
#68552

Why cant i recieve frunds from my family members?My mom sent me some money yesterday it was canceled. She them asked my cousin to send the funds and the said that the funds was rejected, And i dont understand why

0 symbols (min 100)
Answer:
by #2013192

According to the comments posted at quora.com, Moneygram can block individuals if they notice any fraud or other suspicious activities. It can also be a temporary suspension to protect the consumers or sender.
To get more information about why you cannot receive money, please contact the Moneygram customer care team:
  • via the support form at global.moneygram.com/en/contact-us-sf.

View
Give your answer Answer
Question:
#67540

Why i can't claim the money that my Fiance send?I can't claim the money that my Fiance transfer!

0 symbols (min 100)
Answer:
by #2009971

According to the comments posted at quora.com, Moneygram can block the user when they suspect fraud or other suspicious activities. It could be a temporary suspension to protect the consumers or sender.
To get more information about why you cannot claim the money, please contact the Moneygram customer care team:
  • by email at customerservice@moneygram.com;
  • via the support form at global.moneygram.com/en/contact-us-sf.

View
Give your answer Answer
Question:
#67006

Am i stilled blocked?Money was sent to me and I went to pick it up and they said money gram blocked me

0 symbols (min 100)
Answer:
by #2005547

According to the comments posted at quora.com, they may block users if they suspect any illegal activities or fraud.
To get more information about why you are blocked and when they unblock you, please contact the MoneyGram customer care team:
  • via the support form at global.moneygram.com/id/en/contact-us.

View
Give your answer Answer

How can I get the ban or blockage remove on me?More than a year ago a client who travelled to the US rremitted his repayment via Moneygram, unfortunately when I went to get the money I was told by the Teller that I had been blocked by MoneyGram.Since everytime money is sent to me through moneyGram, it's blocked. This is causing real embarrassment for me. How this problem be solved?

0 symbols (min 100)
Answer:
by #2001603


According to the comments posted at quora.com, they usually block the accounts if they suspect illegal activities. The account can be banned or get a temporary suspension. Each transaction is treated differently. Please contact the MoneyGram customer care team for assistance. You should be able to reach out to them by phone at (800) 926-9400.

View
Give your answer Answer
Question:
#66241

How do I get the money that was sent in a Walmart to Walmart money transaction put back on my card without the reference number.

I had somebody send money to a family member of mine using my debit card for me while I was at work but under their name. When the receiver went to pick the money up the reference number was incorrect there was an extra digit that didn't need to be there all the while the receipt with the reference number was misplaced.

0 symbols (min 100)
Answer:
by #1998793

According to the MoneyGram help section, to receive your money transfer you should know a reference number.
If you lost the reference number, a sender or receiver can call MoneyGram customer service and provide either the sender's phone number or receiver's name along with send date or amount to obtain the reference number. You should be able to reach out to MoneyGram by phone at (800) 926-9400.

View
Give your answer Answer
Question:
#64631

Has the money been received and which time.My cousin sdend me 75$ and I went to go pick it up the man who was at the center said the control number had problem. I did check the control number I received all was correct.

And I went back hey saying it has been long time and there money is returned. Just for my cousin to call customer service. It saying the money has been received.

So I want to confirm it again. 1893**** that's the control number.

0 symbols (min 100)
Answer:
by #1992744


Unfortunately we cannot contact Moneygram customer service on your behalf. In order to confirm your transfer and receive money, reach out to Moneygram support by phone at 01-80*-926-9400 .

View
Give your answer Answer
Question:
#63725

Can I please speak to someone?I have been able for months to do my transactions online But not today I need someone I can talk too What it the correct phone number to actually talk to someone

0 symbols (min 100)
Answer:
by #1990848


According to the MoneyGram contact us page, you should be able to speak to the MoneyGram customer care agent by phone at 1-80*-926-9400. You can also try to reach out to MoneyGram via the support form at global.moneygram.com/en/contact-us-sf or via the company's social networks.

View
Give your answer Answer
Question:

I want to know.why I cant send money.

0 symbols (min 100)
Answer:
by #1985426

According to the MoneyGram help section, the money transfers can be declined due to a variety of reasons:
  • MoneyGram is unable to confirm your identity;
  • you have exceeded daily, weekly, monthly limits;
  • you are trying to send money to a country that does not MoneyGram locations.

To get more information about the reason why you cannot send money, please contact the nearest MoneyGram location.

View
Give your answer Answer
View more (73)
Ask a Question About MoneyGram
0 symbols (min 100)