MoneyGram Reviews
MoneyGram Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoneyGram has a 2.0 star rating from 719 reviews. Consumers are mostly dissatisfied; 31% would likely recommend. Rating skewed unfavorable; many recent MoneyGram reviews report issues with transfers and account access.
Key Takeaways for Future Customers
- Expect slow or limited customer service for money transfer issues.
- Be prepared to request refunds and follow up repeatedly.
- Check agent locations and fees before sending money.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and lost or held transfers.
- Account blocks, verification delays, and poor phone support.
- High fees and inconsistent agent availability.
Positive Feedback
Some users note ease of use and speed when transfers complete successfully.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoneyGram has a 2.0 star rating from 719 reviews. Consumers are mostly dissatisfied; 31% would likely recommend. Rating skewed unfavorable; many recent MoneyGram reviews report issues with transfers and account access.
Key Takeaways for Future Customers
- Expect slow or limited customer service for money transfer issues.
- Be prepared to request refunds and follow up repeatedly.
- Check agent locations and fees before sending money.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and lost or held transfers.
- Account blocks, verification delays, and poor phone support.
- High fees and inconsistent agent availability.
Positive Feedback
Some users note ease of use and speed when transfers complete successfully.
Media from reviews
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top MoneyGram Consumer Issues
CFPB
- Transfer delays
- Account access
- Transaction disputes
PissedConsumer
- Support delays
- Call quality
- Payment issues
Both sources reflect issues related to account access and customer service. PissedConsumer reports more complaints about service delays and issues with support interactions, while the CFPB focuses on transfer issues and payment delays.
Dublin, Leinster
Subject: Transaction Error Issue - Authorization No. 31662**** Dear MoneyGram Customer Support, I am writing to report an issue regarding a transfer made using your service. The transaction was debite
الموضوع: مشكلة في المعاملة - رقم التفويض 31662****
إلى فريق دعم عملاء موني جرام،
أكتب إليكم للإبلاغ عن مشكلة تتعلق بتحويل تم باستخدام خدمتكم. تم خصم/معالجة المعاملة من حسابي المصرفي، لكنني لم أتلق سوى.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Geraldton, Ontario
Not paying
As of today, July 28, 2026, this matter remains unresolved. We continue to receive contradictory information from MoneyGram every time we call +1800866****.
No one has provided a clear explanation, and neither the sender nor I have received any follow-up emails or status updates despite repeated assurances that we would be contacted.The sender is told that the transfer has been refunded and is instructed to visit the MoneyGram agent in the Sultanate of Oman so the agent can call MoneyGram from the registered office phone. The sender follows those instructions and goes to the agent.When the agent calls from the registered office phone, MoneyGram tells the agent that the sender must call directly. The sender immediately calls while still at the agent's office, only to be told to return to the agent and have the agent call from the registered office phone again.This same cycle has been repeated multiple times. The sender and the MoneyGram agent have followed every instruction exactly as given, yet they continue to be sent back and forth without any resolution.Meanwhile, I remain in Ontario, Canada, still unable to receive the transferred funds.
Since July 2, 2026, we have made repeated phone calls, submitted complaints, and followed every instruction provided by MoneyGram. Despite all of these efforts, no written confirmation, no final explanation, and no resolution have been provided.After nearly a month, we are still waiting for a clear answer and for the transfer to be resolved.
Unfortunately, my issue remains completely unresolved.Despite repeated follow-up calls, escalations, and formal complaints, I still have not received the transferred funds. Every time I contact MoneyGram, I am told that a supervisor will call me back within 24 hours, but no supervisor has contacted me.It has now been over three weeks since the transfer was sent.
The sender paid the transfer amount and all required fees, yet I still cannot collect the money.The sender has filed a complaint with the appropriate authority in the Sultanate of Oman, and I have filed a complaint in Ontario. We are also considering legal action.I am updating this review so others know that, as of July 23, 2026, this matter is still unresolved.
The transfer shows as received but not paid out. Since July 2, the sender, the Canada Post agent, and I have contacted MoneyGram repeatedly.
Still unresolved. Kindly assist urgently.
Preferred solution: Full refund
User's recommendation: Do not deal with MoneyGram
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNesesito los Récords de envíos de años anteriores
Nesesito lRecor de mis envíos desde 2014 asta 2025 por favor cuantos días se demoran para asermelos llegar Ami correo electrónico por favor gracias
- Son barios envios
Preferred solution: Apology
User's recommendation: Rembert Machado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo me dan una respuesta para el dinero que se retuvo el dia 10 de julio necesito que se comunique com el bamco a donde se envio el dinero y hagan un reembolso oh den una nueva clabr
Un fraude de un dinero que mandaron y no quiere entregármelo el banco al cual lo mandaron y ya hizo el cobro.
- Ninguna
- Ninguna
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Maryland
Resolved: Never use MoneyGram again
- - Sent $500 via Walmart MoneyGram to my stepdaughter; she couldn't pick it up, and they asked many questions including blood type, plus an $8 fee.
Went to Walmart MoneyGram, sent $500 to my stepdaughter to another Walmart MoneyGram. When she got there, she could not get the money.
I had to call the 1-800 number in Minnesota, and they had to ask me a dozen questions, including my blood type, before they would release the money after paying the $8 fee.
That is not right. MoneyGram is the worst ever; never use MoneyGram.
- There are no pros
- Are the worst company there is never use it
Preferred solution: Apology
User's recommendation: Never use MoneyGram
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Refund from canceld transaction
I've called and emailed. In the call, they made three case numbers for me from the three refunds I should get.
When I send an email to follow up, they said there was nothing found with this number or under my name. Until this day, my three canceled transactions are not back on my bank account.
- Fast and good
- Long refund processes
User's recommendation: MoneyGram is a good online service but when something goes wrong it’s very difficult to get your money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Conroe, Texas
Go to *** MoneyGram
- - Cannot refund a MoneyGram money order; no MoneyGram sites in Houston.
- - Online refund lacks confirmation; wait seven days; refund $35, $17.50.
I got my moneygram money order from food town turns out I couldnt use it so I wanted a refund. I still need a refund Food Township.
Food town told me have to go to MoneyGram to get a refund there are no Moneygram around here in Houston Texas, so I try to get a refund online.I think its scam MoneyGram website I used because I still havent received any confirmation nor my refund. I have a confirmation number thats in the email and this says do not reply to this email, Wait seven days before you hear anything. Then the refund I want is only $35 & Im being charged $17.50 to get a refund.
I hate Moneygram. I will never ever use Moneygram again and I will never ever suggest that my friends and family use Moneygram.
Aurora, Illinois
Reference number does the problem not solve not work
The current issue is not solved I suppose to receive some money from Bulgaria and I have a recommendation number and we put the recommendation number. Its not working.
What is the issue and how it can be solved. I would like my money.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maryville, Tennessee
I have a 10 money orders i need refund...
I have a 10 money orders i need refund on that have not be cashed .can someone please give me a call at 865 292 ****. Iha e attorney helping
Gunzenhausen, Bayern
Lost money due to incorrect name spelling
Few days ago my brother in-law sent me money through MoneyGram now I am unable to collect it due to incorrect name spelling
- 500
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lehigh Acres, Florida
Useless customer service
I couldnt get a live agent and got an automated system that could only tell me the status of my transaction and no solutions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Profile disabled
Profile disabled for no reason. I call and the agent verified it was me.
And I was told I will no longer be able to do any transactions online. And I will have to go in store in person.
This is very inconvenient. I was told the profile can not be reactivated.
Memphis, Tennessee
My step sister had issues pick her transfer
My step sister had issues pick her transfer , I would like to know what is the reason why , she cannot pick her transfer
Miami Gardens, Florida
No review have not used
no review have not used that's all I can say I have not used this service so I can't give a review thank you
Maryville, Tennessee
Iv already explained, its to much to type. I want to speak to a person that speaks English
I have purchased 10 money orders in the past ,and they have not been cashed ,my attorney's are asking me to get a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Money gram refund never came
- - MoneyGram has not refunded two transactions after three weeks; bank investigation ongoing and no reply to the money trail request (case 4266****).
Monegram lets me jump trough hoops to get my money back for already 3 weeks they last my money 2 transactions and they still didnt refund it. Even my bank opend an investigation and let me know that money gram in the 3 weeks still dont respond to their ask for the money trail since they have confirmed it was successfully taken from my account.
Its insane needing to go trough this to get back my own money at this point.
Still no solution. Case number 4266****
User's recommendation: Think twice to use this platform
About
, , , ,
MoneyGram is a financial services company in worldwide money transfer services, working closely with specially chosen agents in 186,000 locations across 190 countries and territories. The business was incorporated in December 2003. The corporate office of the company is based in Minneapolis, Minnesota. It has additional facilities in Brooklyn Center, Minnesota, Lakewood and Colorado. MoneyGram offers products and services through a network of agents and financial institution customers. It provides money transfer services, money orders, and bill payment services to consumers. To contact the customer service one should write to email using the website of the company.
MoneyGram is ranked 78 out of 273 in Cash Services category
Asia, Worldwide, USA, Other, Europe
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You are absolutely right. From my personal experience, MoneyGram has caused me serious problems too. It feels like they take people’s money and don't care about helping their customers.